We want you to be completely satisfied with your purchase. If you're not happy with your item, you can return it within 10 days of purchase for a full refund or exchange.
Return Requirements: Physical Damage Claims
- Broken or Damaged mug(s): Any product that arrives broken or chipped.
- Significant printing errors: Large deviations from the design, such as misprints.
Return Requirements: Subjective Complaint Claims
- General Dissatisfaction: Any general dissatisfaction not connected to physical damage.
Proof of purchase (receipt or order confirmation) is required
How to Return:
Contact our customer service team at jrusate@gmail.com with your order number and reason for return. We'll provide you with a prepaid shipping label and return instructions.
Refund Timeline:
Once we receive and inspect your return, refunds are processed within 5-7 business days to your original payment method.
